1
Confirm the device is online
Open a familiar website in the browser.
Check internet access, download and install, sign in, and select a route. Press connect and wait for confirmation, following the six steps below.
Open a familiar website in the browser.
Choose the client for the device system.
Default options are normally enough.
Use your existing account to reach the home screen.
Select a route and wait for connected status.
Press disconnect; you can connect again later.
| Symptom | Check first | Then try |
|---|---|---|
| Installation did not finish | Recheck the system version | Download the file again |
| Not sure what to press after login | Return to the client home screen | Select a route and connect |
| Page did not change after connection | Refresh the destination page | Disconnect and reconnect |
Choose a Windows, Mac, Android, iOS, or Linux client on the download page.